OK, version 4.0 has taken off and we are getting rave reviews from around the globe. Everybody seems to like it, once they manage to log in and upload. We haven’t had a single negative comment.

But as with all new systems, people will run into difficulties. So our support team was bombarded with questions which, after a while, resolved into just four main queries. So I thought I’d answer them here, and direct members to this blog.

I can’t log in
It’s a cookie problem. The first thing to do is to clear your cache and your cookies (most important) and restart your browser. Failing that, try using another browser. We are now aware of various unrelated issues with Safari on Mac OS X, and till these are resolved we recommend using Opera or Firefox.

I can’t find my uploaded photos
Go to Control Centre> Portfolio> Manage Collections and click on the Process button beneath the blue Quota bar.
If you don’t choose the Collections to add your images to when you come to editing them, they will be placed by default in your first Collection alphabetically.

I can’t upload with your new FileChucker
Well, like us, you are using Safari on OS X. We are working on it. Meanwhile, please use another browser such as Opera or Firefox in order to use FileChucker on the Mac.

Some of my uploaded photos have been rejected
Possibly one or more of your files did not meet our Submission Guidelines.
Please download the new Submission Guidelines.
We’ve now enforced the acceptance criteria which we have always advertised, but were previously lax in imposing. As shown on the Upload page of the site, these are as follows:

• • Images can only be JPEGs Level 12 or TIFFs; no RAW
• • The image’s shortest dimension (width or height) must be greater than 624px
• • Image file size must be greater than 2048 KB (2 MB)
• • Images must be in RGB or Greyscale; no CMYK
• • Images must be 8-bit
• • Images must be 300 dpi (no more, no less)
• • A TIFF image can be uncompressed, or use LZW compression. No other forms of compression are allowed

The red Error message that you will see after a rejected upload will tell you why your upload failed. It will stay there as an awful reminder of your peccadillo until we figure out how to turn it off. It will not affect your upload quota.

There are a number of minor issues — the “email Collections” icon doesn’t work and when you try to sort your Collections by Size, you get told you have no collections. It’s a dirty lie. We’re working on all these, but I will confess I prioritised the usability of the Buyer side of the site, to the benefit of us all.

Please let me know what you think of the new fotoLibra v.4.0. I think I’m man enough to take it.

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